Payment & Shipping
- Shipping Costs for New Zealand
- Shipping Costs Internationally
- Delivery Times approx:
- Shipping Carriers
- Problems while Ordering
- Refunds & Returns
Shipping is $7.50 throughout New Zealand for all orders except the larger Berkey systems which incur a greater cost to the South Island.
We are happy to ship outside of New Zealand, but pleases contact us first as the checkout options are priced for New Zealand only.
BERKEY & BRITISH BERKEFELD UNIT ORDERS
All units will ship directly from Auckland with shipping times as per below. If you require a unit urgently between now and then, please contact us directly by email (see our contact page).
FOR ALL OTHER PRODUCT ORDERS
All other product orders (including those for Berkey and British Berkefeld accessories only) are usually shipped within 48 business hours of payment clearance (payment usually clears immediately for credit cards) and will reach you as follows:
- Auckland and the North Island – within 3 to 7 business days
- South Island – 3 t0 7 working days
- Rural delivery allow an extra 1 – 2 days
If you need an order urgently, please contact us as we can usually do an overnight courier if required or if you are in Auckland, we may be able to arrange a time for you to pick up your order (urgent orders only – eg. leaving overseas shortly). Just email [email protected] or phone 09 558 5688
Please note that we do not ship or deliver on weekends.
All regular New Zealand orders including Berkey and British Berkefeld Units are shipped via NZ Post from Auckland. If you require your order to be sent by overnight courier or with a signature required, please let us know. There may be an additional shipping charge in this case.
For Australia and other countries, please contact us BEFORE going through check out as shipping will vary depending on the size and weight of your order.
In New Zealand your order will be dropped off by Courier Post, but it will be a NON-Signature Item which may be left on your doorstep if you are not home. The reason we use this shipping method is to keep shipping prices affordable for you, the customer. (Even shipping from Auckland can put a signatured courier of this size and weight in the $40.00 to $75.00 range, especially to the South Island). If you require a signatured courier let us know and we will price this for you.
If you are concerned about your order just being left around your house, you may wish to have it sent to a nearby friend or family member who is usually at home or to a work address. If using a work address, please ensure that you include the Company Name so that your package arrives without issue.
All prices are in New Zealand Dollars.
We accept payment by major credit card including Visa, MasterCard, and American Express. We also accept Debit Cards, PayPal or Direct Deposit into our account.
Once you have chosen your payment method at checkout, the corresponding payment process will be provided.
PayPal Credit Card Processing
For secure payment via credit card, our website uses PayPal. Please note that you do NOT have to have a PayPal account to use this. Just choose the “Don’t have a PayPal Account? – Continue” link.
If you experience problems while ordering, please contact Amber on Tel. 09 441 2124 or email. We can process a phone order if necessary or do a manual secure payment request via email. NOTE that we will not ask you to send credit card details via email.
If you are unhappy with your purchase due to a product fault, please contact us within 7 days of receipt so we can provide a satisfactory resolution for you.
If you receive a product damaged in shipping, please contact us immediately.
Most of our products do have 6 month to 1 year warranties for manufacturing defects so if a genuine product fault occurs (i.e. a filter not working or a leaking bottle lid or spigot), let us know via email and we will do our best to resolve the issue to your satisfaction.
NOTE on Berkey and British Berkefeld products, we are authorised to fill out any paperwork necessary with Berkey on your behalf and ship replacements for faulty parts from Auckland where possible, but ONLY on items originally purchased through us directly.