General Customer Service Inquiries
For general customer service inquiries or product concerns, please contact us by email or by 09 441 2124 Auckland New Zealand.
Payment Options
Visa | Mastercard | Bank Deposit | PayPal
Delivery
Orders are generally sent within 1 to 2 business days of payment or of funds clearing in the case of bank deposit. If you have an urgent order, please contact us directly.
Back Orders
Some of our products are in high demand. If they are out of stock, they will usually be on back order or on their way. You may contact us to be put on a wait list to ensure you receive the product you want as soon as it comes in. Please contact us by email or by phone (+64 9 418 2123).
Pickups
We do allow pickups by appointment only. Please contact us by email or by phone (+64 9 418 2123) to arrange a time.
Warranty and Returns
We offer full product refunds or replacements in the case of a manufacturer defect. A 6-month to one year warranty applies to most of our product lines.
If you feel your order may have been damaged in transit, please contact us within 24 hours of receipt if possible.
Please contact us by email or by phone (+64 9 418 2123) if you have any product concerns.
